This Policy is published and shall be construed to be in accordance with the
provisions of the InformationTechnology (Reasonable Security Practices and
Procedures and Sensitive Personal Data of Information) Rules, 2011 under the
Information Technology Act, 2000 and other applicable laws that require publishing
of the privacynotice for collection, usage, storage, disclosure and transfer of
sensitive personal data or information.
This Privacy Policy (hereinafter referred to as “Policy”) therefore, explains how we
protect your personal information provided to us on our website i.e. www.cateye.in
(hereinafter referred to as “Website”) and how we use that information in connection
with the service offered through the Website (hereinafter called as "Service").
Introdution
Cateye Consultancy Services Pvt. Ltd. (hereinafter referred to as “Cateye/ we/ our”)
acknowledges the expectations of its customers (hereinafter referred to as “customer/
you/ your”) regarding privacy,confidentiality and security of personal information that
resides with the Cateye. Keeping personalinformation of customers secure and preventing
any misuse thereof, is therefore, a top priority of Cateye.
We state that Cateyeis strongly committed to protect the privacy of its customers and
has taken all necessary and reasonable measures in line with the best industry practice
to protect the confidentiality of yourpersonal information and its transmission through
our website.
This Privacy Policy covers Cateye's treatment of personal information that
Cateyecollects when youare on the Cateyesite, and when you use Cateye's services. This
policy also covers Cateye's treatment of any personal information that Cateye's business
partners share with Cateye. This policy does not apply to the practices of companies
that Cateye does not own or control, or to people that Cateye does not employ or manage.
Cateye collects personal information when you register for an Cateye account, when you
use certain Cateye products or services, when you visit Cateye pages, and when you enter
promotions or sweep stakes. Cateye may also receive personally identifiable information
from our business partners.
1. EXPRESS CONSENT
2. PERSONAL INFORMATION
Personal Information (“PI”) means any information/ documents/ details that relates to
anatural person, which either directly or indirectly in combination with other
information available with Cateye, can identify such person.
- This Policy applies to the PI such as details pertaining to your name, parentage,
marital status, nationality,state/city of residence, residential address, e-mail
address, date of birth, gender, contact number/mobilenumber, user ids, passwords,
recent photograph, signature image, income proof, PAN, credit score, credit
- information report, e-KYC through UIDAI, Aadhaar based e-Sign and such other Know
Your Customer (KYC) documentslike address proof, identity proof, officially valid
documents/details (OVDs) accepted for concluding afinancial transaction, which may
be shared/ uploaded by you, as and when you avail any products and/or service
through usage of the Website and to which Cateye may become privy to
- By visiting and/or using our Website, you agree to this Policy. Further, this policy
applies to all current andformer visitors to the Website. It is strongly recommended
for you to return to this page periodically to review the most current version of
the Policy. (iii) Cateyereserves the right at any time, at its solediscretion, to
change/amend or otherwise modify the Policy without prior notice, and your continued
access oruse of this Website signifies your acceptance of the updated or modified
Policy. However, if we make anymaterial change to the Policy, we will notify you by
e-mail (sent to the e-mail address specified in youraccount) or by means of a notice
on this Website prior to the change becoming effective.
- Cateye reserves the right at any time, at its sole discretion, to change/amend or
otherwise modify thePolicy without prior notice, and your continued access or use of
this Website signifies your acceptance of theupdated or modified Policy. However, if
we make any material change to the Policy, we will notify you by e-mail(sent to the
e-mail address specified in your account) or by means of a notice on this Website
prior to the change becoming effective.
APPLICABILITY:
- You while providing your details/documents over the Website, including but not
limited to PI as mentionedhereinabove, expressly consent to Cateye(including its
marketing channels and business partners) tocontact you through SMS, call and/ or
e-mail and to follow up calls in relation to the services provided through the
Website, for imparting product knowledge, offering promotional offers running on
Website & various other offers offered by its business partners.
- The usage of the Website may also require you to provide consent for keying in/
uploading your PI (including butnot limited to user ids and passwords), as may be
necessary to process your application through the Website. AnyPI which requires to
be keyed in/ uploaded is required for enabling hassle free, faster and paperless (to
theextent possible) processing of applications for financial products so opted/
availed by you.
- You hereby authorize and expressly consent us to share your PI with third parties
including but not limited toCredit Information Companies (“CIC”) to do an aggregate
check of your credit profile for Cateye to sendyou targeted communications and
offers.
- If you are no longer interested in sharing your PI, please e-mail your request at:
contact@cateye.in. Pleasenote that it may take about 72 business hours to process
your request. In furtherance to your usage of theWebsite, you expressly waive the Do
Not Call (DNC) / Do Not Disturb (DND) registrations on your phone/mobile numbers for
contacting you for such purpose and usage. Hence, there will be no DNC / DND check
required for thenumber you may have left on our Website. Such modes of contacting
you may include sending SMSs and/ ortelephonic calls.
- Cateye reserves the right (and you expressly authorize Cateye) to share or disclose
your PI whenCateye determines, in its sole discretion, that the disclosure of such
information is necessary orappropriate under the law for the time being in force.
CREDIT INFORMATION REPORT
- Your Credit Information (credit score and credit information report) is procured
through a 'soft search' of your credit records with Credit Information Companies
“CICs” and Cateye has no control over the content oraccuracy of information provided
in your credit information by CICs. Cateye gets this information from CICfor and on
your behalf only when you agree to appoint Cateye as your lawfully appointed
authorized agent/representative for collecting your credit information from CICs. By
consenting to use and avail your creditinformation report through Cateye, you agree
that Cateye and CICs shall be entitled to rely on yourauthorization and consent
granted by you to Cateye.
- Availing your credit information through Cateye is subject to your passing of
appropriate identityauthentication for security and privacy purposes. Cateyeshall
not notify you the reasons if you areunable to pass such identity authentications
and not able to view and/or use your credit information.
- Cateye may analyze and profile your credit information in order to assist you in
being better informedabout, understand and manage your credit score/rating, identify
and inform you of credit products that arelikely to be suited to your circumstances,
to identify whether you may benefit from additional guidanceconcerning your credit
score and steps you can take to improve your score and credit history etc. For
moredetails please access Cateye's Terms of Service for Credit Information
Report.
OPT-OUT
In case you do not want to be disturbed over telephonic calls, kindly fill up the details
requested in the below table, including the details of the telephone number(s) on which
you do notwish to be contacted andsubmit the same at
contact@cateye.in from your email address registered at Cateye.
PURPOSE AND USAGE
- Cateye will not sell or rent your PI to anyone, for any reason, at any time.
However, we will be sharingyour PI with our affiliates and business partners
including CICs, where we feel that you will be assisted betterfor the purpose of
underwriting and approval of your credit card, loan or any other financial
producttransaction/related transaction; or for doing a check of your credit profile
on your behalf and sending youtargeted communications and offers. We assure that
Cateyewill always seek your consent to process certaintypes of information where it
is legally required to do so. Cateye uses the PI collected to manage its business
and offer you an enhanced, personalized online experience on its Website. By
registering on theWebsite, you authorize Cateyeto send SMS and e-mail alerts to you
for its service requirements, including sending promotional e-mails and SMSs.
Further, it enables Cateyeto:send you any administrative notices, offer alerts and
other communications relevant to your use of the Servicedisplay tailored product
offers to you and enable you to apply for certain products and services for which
youhave chosen to applycarry market research, project planning, troubleshooting
issues, detecting and protecting against error, fraudor other criminal
activityimprove our Services and manage our customer relationships bettercomply with
all applicable laws and regulationsIn the event that you access the Service as
brought to you by one of our partners either through the Website oron being
redirected from a co-branded URL or any other website , your name, e-mail address,
mobile number, dateof birth, employment type, residency status, income
details/proofs, Form 26 AS, PAN, details of loan / creditcard/ mutual fund applied
for and loan, credit card and mutual fund status or any other financial product
statusmay be provided to that partner when your application is submitted and
whenever the status of application isupdated. Cateyehas a business relationship with
these partners and you may not opt-out of sharing yourinformation with these
partners if you have applied via a co-branded URL or any other website or
directlythrough the Website as the case may be.
- For availing the Service such as applying for credit information report, loan,
credit card, mutual fund or anyother financial product we will require you to
provide/upload on the Website the details such as a your name,parentage, marital
status, email address, nationality, location, mobile number, PAN, employment &
income details/proofs, Form 26 AS, recent photograph, signature image, other Know
Your Customer (KYC) documents like address proof, identity proof and personally
identifying information about a potential co-loan applicant (should you select this
option), and to participate on our forum boards, you must provide a username for
yourself.You may opt out of location-based services at any time by editing the
setting of your browser.In order to provide your bank statement or pay slip
electronically along with your loan application, you alsomust provide your
third-party account credentials ("Account Credentials") to allow Cateyeto retrieve
your account data at those other financial institutions ("Account Information") for
your use. Your AccountCredentials are only used once to retrieve your bank
statements/pay slips, Form 26 AS and are not stored in oursystem. Cateyeshall not be
liable to you against any liability or claims which may arise out of
suchtransactions being carried on your own accord.
- We may also use third party service providers to provide the Service to you, such as
sending e-mail messages onour behalf or hosting and operating a feature or
functionality of the Service. Our contracts with these thirdparties outline the
appropriate use and handling of your information and prohibit them from using any of
your PIfor purposes unrelated to the product or service they're providing. We
require such third parties to maintainthe confidentiality of the information provide
to them.
DISCLOSURE / SHARING
Cateye does not disclose PI of a customer except as directed by law
or as per mandate
received from thecustomer / applicant. Upon your written request Cateye will provide you
with information on whether wehold any of your PI. No specific information about
customer accounts or other personally identifiable data is shared with third parties
unless any one of the following conditions is met:To help complete a transaction
initiated by youto perform support services through a third-party service provider,
provided it conforms to the Privacy Policy of the Cateye and your prior consent to do so
is obtained you have specifically authorized it
Where the disclosure is necessary for compliance of a legal
obligation or as required by
law, such as to complywith a subpoena, or similar legal processWhen we believe in good
faith that disclosure is necessary to protect our rights, protect your safety or
thesafety of others, investigate fraud, or respond to a government request There are
number of products/servicessuch as loans, credit cards, mutual funds, offered by third
Parties on the Website, such as lenders, banks,credit card issuers. If you choose to
apply for these separate products or services, disclose information tothese providers,
then their use of your information is governed by their privacy policies. Cateye is not
responsible for their privacy policies. Cateye may share your data with other third
parties, such asservice providers, advertisers, Credit Information Companies, fraud
prevention agencies, marketing channels,affiliates, without the need for additional
consent from you. Cateye shall not be held liable fordisclosure of the PI when used in
accordance with this Privacy Policy or in terms of the 'General Terms of Use'of Website
or an agreement, if any, with the users of Website.
INTIMATION BY CUSTOMERS REGARDING CHANGE IN PERSONAL INFORMATION
If your PI provided to us when you had applied for a product on
our Website changes, you may update it wheneveryou apply for a new product via our
Website. To review and update your PI and to ensure that the same isaccurate while your
application is in process, you may contact us at contact@cateye.in. You will not be
ableto update the information you have provided in an application after a decision has
already been made on it;however, you may create and submit a new application with your
updated information.
Note:We will retain your information for as long as your
account is active or as needed to provide you services.
If you wish to cancel your account or request that we no longer use
your information to provide you services, contact us at Contact@cateye.in. We will
respond to your request within a reasonable timeframe. However, wewill retain and use
your information as necessary to comply with our legal obligations, resolve disputes,
and toenforce our agreements.
RETENTION OF YOUR DATA
Cateye will retain your information for as long as it is necessary for providing you the
Servicesavailable on the Website or your request for termination of your account with
Cateye, whichever is later.Post termination of your account, Cateye may continue to use
your anonymized data aggregated or incombination with anonymized data of other users. We
use this aggregated anonymized data for data analysis,profiling and research purposes,
for example to gain insights about our users and their profiles. We may keepyour contact
information along with your application details (if any) for fraud prevention purposes
and for theexercise/ defense of a legal claim or for providing evidence in legal
proceeding(s).
EMAIL & SMS COMMUNICATIONS FROM US AND OUR PARTNERS
We provide our registered customers with periodic emailers and
email/SMS alerts. We also
allow users tosubscribe to email newsletters and from time to time may transmit emails
promoting Cateye or third-partyproducts. Subject to the express consent clause above,
Cateye's Website subscribers may opt-out ofreceiving our promotional emails and
terminate their newsletter subscriptions by following the instructions inthe emails.
Opting out in this manner will not end transmission of service-related e-mails/SMS, such
ase-mail/SMS alerts. The above services are also provided by our partners.
LOG FILES
This information may include internet protocol (IP) addresses,
browser type, internet service provider (ISP)referring/exit pages, operating system,
date/time stamp, and/or clickstream data. We may use the collected loginformation about
you to improve services offered to you, to improve marketing, analytics, or
Websitefunctionality.
TRACKING TECHNOLOGIES
Cateye and its partners use cookies or similar technologies to analyze trends, administer
the website,track users' movements around the website, and to gather demographic
information about our user base. You can control the use of cookies at the individual
browser level, but if you choose to disable cookies, it may limityour use of certain
features or functions on our website or service.
BEHAVIOURAL TARGETING / RE-TARGETING
We partner with a third-party service provider to either display advertising on our
Website or to manage ouradvertising on other websites. Our third-party partner may use
technologies such as cookies to gatherinformation about your activities on this Website
and other websites in order to provide you advertising basedupon your browsing
activities and interests. If you wish to not have this information used for the purpose
ofserving you interest-based ads, you may opt-out by clicking here. Please note this
does not opt you out of beingserved ads. You will continue to receive generic ads.
THIRD PARTIES WILL NOT BE GIVEN YOUR PERSONAL INFORMATION UNLESS YOU GIVE CONSENT TO
Cateye
There are several products and services, such as credit information
report, loans, credit cards, mutual fund andtheir financial products being offered by
third parties on our Website, such as lenders, banks, credit card issuers and mutual
funds (collectively "Offers"). If you choose to apply for these separate products
orservices, disclose information to the providers, or grant them permission to collect
information about you, thentheir use of your information is governed by their privacy
policies. You should evaluate the practices of theseexternal services providers before
deciding to use their services. Cateyeis not responsible for theirprivacy practices.
WE KEEP YOUR DATA SECURE
- We follow generally accepted standards to protect the PI submitted to us, both
during transmission and once wereceive it. Since no method of transmission over the
Internet, or method of electronic storage, is 100% secure,therefore, we cannot
guarantee its absolute security. If you have any questions about security on our
Website,you can contact us at contact@cateye.in.
- We use a combination of firewalls, encryption techniques and authentication
procedures, among others, tomaintain the security of your online session and to
protect Cateye online accounts and systems fromunauthorized access.
- When you register for the Service, Cateye requires a password from you for your
privacy and security. Cateye transmits information such as your login credentials
for Website or Account Credentials securely.
- Our servers are in secure facilities where access requires multiple levels of
authentication, including an identity card and biometrics recognition procedures.
Security personnel monitor the facilities 7 days a week, 24 hours a day.
- Our databases are protected from general employee access both physically and
logically. We encrypt your Servicepassword so that your password cannot be
recovered, even by us. All backup drives and tapes also are encrypted.
- We enforce physical access controls to our buildings. No employee can put PI on any
insecure machine (i.e. nothing can be taken from the database and put on an insecure
laptop). We permit only authorized employees whoare trained in the proper handling
of customer information, to have access to aforesaid PI.
- Cateye has been verified for its use of SSL encryption technologies. In addition,
Cateye tests the Website using Acunetix scan for any failure points that would allow
hacking. However, it is important tounderstand that these precautions apply only to
our Website and systems.
ALL PRIVATE INFORMATION IS ENCRYPTED AND COMMUNICATED SECURELY
All communications between your computer/mobile and our Website
that contain any PI are
encrypted. This enablesclient and server applications to communicate in a way that is
designed to prevent eavesdropping, tampering andmessage forgery.
YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR LOGIN ID AND PASSWORD
You are responsible for maintaining the security of your login ID
and Password and must not provide thesecredentials to any third party. If you believe
that they have been stolen or been made known to others, you mustcontact us immediately
at Contact@cateye.in. We are not responsible if someone else accesses your account
through the login credential they have obtained from you or through a violation by you
of this Privacy and
Security Policy or the Cateye Terms of Use.
If you have any security related concern, please contact us at Contact@cateye.in We will work closely with you
to ensure a rapid and personal response to your concerns.
Implementation of international standard for management of information security (required
to be taken care of)-To be discussed.
CONTACT US WITH ANY QUESTIONS OR CONCERNS (GRIEVANCE REDRESSAL)
If you have grievance or complaint, questions, comments, concerns
or feedback in relation
to the processing ofinformation or regarding this Privacy and Security Policy or any
other privacy or security concern, send an
e-mail to contact@cateye.in
The name
and contact details of the Grievance Officer
FEEDBACK
If you have an unresolved privacy or data use concern that has not
been addressed
satisfactorily, you areadvised to contact at contact@cateye.in.
NOTICE
The effective date of this Policy, as stated below, indicates the
last time this Policy was revised ormaterially changed.
EFFECTIVE DATE
The effective date of this policy is 28/07/2023